Account
Please go to https://toughtimes.com.au/account and log in using your email address that you purchased tickets from and you will be prompted to create a new password. If you are having troubles logging in or have changed your email address, please contact us so we can update the information for you.
If you would like to reset your password, please go to https://toughtimes.com.au/account and click forgot my password. Enter your email address and follow the prompts from there.
You can change your details by logging into your account here https://toughtimes.com.au/account
We are available via email at info@toughtimes.com.au, we will endeavor to get back to all enquiries within 24 hours. If your enquiry is more urgent, you can always call us on 1800 953 050.
The easiest way is to use the unsubscribe hyperlink at the bottom of any marketing email. You can also contact us at info@toughtimes.com.au and we will update your account to exclude your email from any marketing emails.
Tough Times Foundation is committed to protecting any customer data. We ensure that our website is up to date with the latest security measures to protect against any 3rd party. Please be advised that we are unable to remove or delete complete records of customer transactions due to our obligation to maintain accounting and gaming records as stipulated by the Charitable and Non-Profit Gaming Act 1999, Div 3, subsections 77 & 78.
Payment
We currently accept payments only through Visa and Mastercard. This allows orders to go through our payment processor instantly which means you are provided with your tickets immediately via email. Although we can accept direct deposits, it is not visible online, please contact us at info@toughtimes.com.au for a direct deposit request. Please note that processing times can be up to 5 days.
Ticket refunds are only available in open lotteries; meaning refunds on Tough Times Lotteries will not be payable once the lottery has been closed for ticket sales.
In accordance with Australian consumer law guidelines, Tough Times Lotteries is not obligated to offer refunds for any 'change of mind' decision related to the purchase of a ticket. Tough Times supports the Responsible Gambling Policy (https://toughtimes.com.au/pages/responsible-gambling-policy-2024), we will provide the ticket purchaser with every opportunity to self-exclude from a lottery and request a refund if they have extended beyond their financial means. Requests for refunds must be initiated by the original account holder via email within 7 days of purchase and directed to info@toughtimes.com.au
Draw & Prize
Each draw will carry different odds and it is based on the value of the prizes being raffled off. The exact odds of winning are available in our terms and conditions here - https://toughtimes.com.au/pages/terms-conditions
In accordance with government licensing requirements, our major draws are run through an external company specialising and licensed in drawing raffles. The draws are held at Tough Times Foundation, located at Ground Floor, 470 St. Kilda Road, Melbourne, VIC 3004. The date and time of each draw is stated in the Terms and Conditions for that draw and is subject to change.
You can view the results here - https://toughtimes.com.au/blogs/winners The lucky winner of the major draw will receive a telephone call shortly after the draw has concluded as well as an email to confirm the prize and to organise a date for the official handover. All other prize winners will be notified by email.
Our Foundation
If you would like to make a donation to Tough Times Foundation, instead of purchasing a lottery ticket, you can do so by using the details found here - https://toughtimes.com.au/pages/donate
The Tough Times Foundation was established with the core mission of providing essential support to individuals facing adversity and to generate funds dedicated to transformative charitable initiatives. It's important to note that our lottery is not classified as a Trade Promotion; rather, it operates as a registered charity under the oversight of the Australia Charities and Not-for-profits Commission (ACNC). Our primary objective is to maximise the proceeds directed towards charitable endeavors, ensuring that we make a meaningful impact in the lives of those we aim to serve.
Each major draw will be raising money for a different cause, please visit the current draw page here for more information - https://toughtimes.com.au
No, Tough Times Foundation is running as a raffle. It's important to note that our lottery is not classified as a Trade Promotion; rather, it operates as a registered charity under the oversight of the Australia Charities and Not-for-profits Commission (ACNC). Our primary objective is to maximise the proceeds directed towards charitable endeavors, ensuring that we make a meaningful impact in the lives of those we aim to serve.
A trade promotion is usually a free-entry competition that businesses conduct to promote goods or services where charity is not the main focus.
