Terms & Conditions

Click here to download our Terms & Conditions for Draw 1.

Refund policy:

Thanks for purchasing a ticket (or subscribing to our VIP service) at the Tough Times Lottery operated by Toughest Promotions Pty Ltd.

We offer a full money-back guarantee for all purchases made on our website for a period of 14 days or prior to the day of a draw, whichever is sooner. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 14 calendar days of your purchase or prior to the day of the draw, whichever is sooner.

After the 14-day period, or the day prior to a draw, whichever is sooner, you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product (or service) in the first two weeks after their purchase to ensure it fits your needs.

In the event that a refund of monies paid for the relevant product(s) or service(s) purchases as part of the relevant Platform is approved by us, the refunds will only be issued via the same method in which payment was originally received and will be processed in Australia dollars.

Combined with the Entry Details provided by the purchaser of the relevant product(s) or service(s) the above refund policy is designed to prevent money laundering activities.

If you have any additional questions or would like to request a refund, feel free to contact us.


Ground Floor, 470 St Kilda Road,
Melbourne, VIC 3004


Shipping and delivery policy:

All tickets will be transmitted to entrants electronically. No physical tickets will be mailed.

Each draw will have its own set of terms and conditions that dictate delivery timelines for prizes.


Contact details:

Please contact the Tough Times Lottery using the email below:


Alternatively, you can send mail to the Tough Times Lottery at:

Ground Floor, 470 St Kilda Road,
Melbourne, VIC 3004


Terms and conditions:

Please read these terms and conditions carefully as they contain important information about your rights and obligations when using our Website(s), Services and Products. These Terms and Conditions and our Privacy Policy form the basis on which you may access and use the Website, Services and Products, defined as:

  • “Website” means www.toughtimes.com.au or any other website from time to time from which the Products and Services are promoted and/or delivered;

  • “Products” means physical and digital products that Toughest Promotions Pty Ltd and its partners may provide to you from time to time for free or for a fee.

By accessing this website and/or using any of our Services or Products, you are deemed to have read, understood and accepted to be bound by these Terms and Conditions and our Privacy Policy in full. Do not continue to use our Website(s) or any of our Services or Products, if you do not accept all of the Terms and Conditions and our Privacy Policy.

These terms and conditions outline the rules and regulations for the use of Toughest Promotions Pty Ltd’s Website(s).

Toughest Promotions Pty Ltd is located at:

Ground Floor, 470 St Kilda Road,
Melbourne, VIC 3004.

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Toughest Promotions Pty Ltd’s website(s), if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements:

  • “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions.

  • “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company, Toughest Promotions Pty Ltd.

  • “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Australia.

Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same.



We employ the use of cookies. By using Toughest Promotions Pty Ltd’s website(s) you consent to the use of cookies in accordance with Toughest Promotions Pty Ltd’s privacy policy.

Most of the modern day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.


Products and Services

We may, from time to time, sell to you, for a fee, products or services. Those products and services may be physical, digital or both.Those products and services are provided to Australian Consumers in accordance with the applicable Australian Consumer Laws (ACL).

In accordance with ACL, Australian Consumers may be entitled to a part or full refund in certain conditions. If you have purchased a product or service from Toughest Promotions Pty Ltd and believe that it does not match the product and service description or perform as described please email us here. In your email please include all relevant details about your purchase including the name and email address used to make the purchase. A Toughest Promotions Pty Ltd Team Member will then assess your request.

Without limiting your rights under ACL, generally if you have accessed digitally provided products and services, such as reports, you may not be entitled to a refund.



Unless otherwise stated, Toughest Promotions Pty Ltd and/or its licensors own the intellectual property rights for all material used by Toughest Promotions Pty Ltd on our website(s) and elsewhere. All intellectual property rights are reserved.

You may view and/or print pages from https://www.toughtimes.com.au for your own personal use subject to restrictions set in these terms and conditions.

You must not, without prior approval:

  • Republish material from https://www.toughtimes.com.au

  • Sell, rent or sub-license material from https://www.toughtimes.com.au

  • Reproduce, duplicate or copy material from https://www.toughtimes.com.au

  • Redistribute content from Toughest Promotions Pty Ltd (unless content is specifically made for redistribution).

The following organisations may link to our Web site without prior written approval:

  • Government agencies;

  • Search engines;

  • News organisations;

  • Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and

  • Systemwide Accredited Businesses except soliciting non-profit organisations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organisations may link to our home page, to publications or to other Web site information so long as the link:

  • is not in any way misleading;

  • does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

  • Approved organisations may hyperlink to our Web site as follows:

  • By use of our corporate name; or

  • By use of the uniform resource locator (Web address) being linked to; or

  • By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.

  • No use of Toughest Promotions Pty Ltd’s logo, trademarks or other artwork will be allowed for linking absent a trademark licence agreement.


Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request.

We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.


Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.


Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.



To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury resulting from negligence;

  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;

  • limit any of our or your liabilities in any way that is not permitted under applicable law; or

  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer:

  • are subject to the preceding paragraph; and

  • govern all liabilities arising under the disclaimer or

  • in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.


Contact Information

If you have any queries regarding any of our terms, please contact us.